Exam Topic:
Important Notes:
- Determine an appropriate notification scheme/configuration including events.
- Troubleshoot a notification scheme/configuration including events.
- Identify and troubleshoot the appropriate configuration of an Incoming Mail Handler.
Expected Questions%: (5-10% of exam)
- In notification schemes best practices is
- Project role then groups then individual user
- Possible reasons why user not getting email
- User changed notification preference from my profile
- Misconfigured notifications in workflow
- SMTP password is expired
- Incoming mail handler
- Only one email handler one project be selected
- In email handler if any required fields exist other than summary and description, issue will be created but next time when you edit the issue jira will ask for required fields
- Must read: https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html
- If incoming email is not behaving correctly enable the incoming mail logs and investigate the issue
- Jira provides the following default mail handlers:
- Outgoing mail troubleshooting
- By default jira send notifications to
- Creator
- Assignee
- Watcher
- Jira will not send notification to user if user doest have the browse issues permissions for that project or not part of the issues security level if applied
- Logs debugging is not available in global mail settings
- If you have problems connecting, add a mail.debug="true" parameter, which will let you see SMTP-level details when testing the connection.
- Resend error queue - this will attempt to resend all the items in the error queue.
- Delete error queue - this will remove all items from the error queue.
- Flush mail queue - this will send all mail in the queue immediately.
- Common troubleshooting scenarios: https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.ht
About Author
Muhammad Ramzan is a certified Atlassian Consultant having 10+ years of professional experience in the area of DevOps, Software Testing(Manual/Automation) and Atlassian Tools Administration
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