ACP-100 - Setting up Notifications and Email

Exam Topic:

• Determine an appropriate notification scheme/configuration including events.  
• Troubleshoot a notification scheme/configuration including events.  
• Identify and troubleshoot the appropriate configuration of an Incoming Mail Handler.

Expected Questions%: (5-10% of exam)

Important Notes:

• In notification schemes best practices is 
• Project role then groups then individual user
• Possible reasons why user not getting email
• User changed notification preference from my profile
• Misconfigured notifications in workflow
• SMTP password is expired
• Incoming mail handler
• Only one email handler one project be selected
• In email handler if any required fields exist other than summary and description, issue will be created but next time when you edit the issue jira will ask for required fields
• Must read: https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html
• If incoming email is not behaving correctly enable the incoming mail logs and investigate the issue
• Jira provides the following default mail handlers:

1. Create a new issue or add a comment to an existing issue

2. Add a comment from the non quoted email body

3. Add a comment with the entire email body

4. Create a new issue from each email message

5. Add a comment before a specified marker or separator in the email body

• Outgoing mail troubleshooting
• By default jira send notifications to 
• Creator
• Assignee
• Watcher
• Jira will not send notification to user if user doest have the browse issues permissions for that project or not part of the issues security level if applied
• Logs debugging is not available in global mail settings
• If you have problems connecting, add a mail.debug="true" parameter, which will let you see SMTP-level details when testing the connection.
• Resend error queue - this will attempt to resend all the items in the error queue.
• Delete error queue - this will remove all items from the error queue.
• Flush mail queue - this will send all mail in the queue immediately.
• Common troubleshooting scenarios: https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.ht

Please feel free to provide your feedback in comments section. I would be happy to answer all of your queries

About Author

Muhammad Ramzan  is a certified Atlassian Consultant having 10+ years of professional experience in the area of DevOps, Software Testing(Manual/Automation) and Atlassian Tools Administration