ACP-100 - Issue types, fields and screens

Exam Topic:
  • Given a scenario, identify and implement appropriate changes to built-in fields including statuses, resolutions, priorities, translations, and issue types.
  • Identify the appropriate issue type configurations to satisfy business requirements.  
  • Given a scenario, determine the effects of modifying and restructuring active issue types and schemes.  
  • Determine the correct configuration of a field, considering field context, field configuration (scheme) and screens (schemes).  
  • Troubleshoot the correct configuration of a field, considering field context, field configuration (scheme) and screens (schemes). 
Expected Questions%: (10-20% of exam)

Important Notes:
  • resolutions, priorities, statuses, and issue types fields are modifiable and only can do translations 
  • Customs fields are also transable 
  • Resolution field is globally accessible and all values will be visible by default to filter the resolution; it can be achieved by using workflow properties. 
  • If one status is renamed it will reflect on all workflows/issues where its used
  • If resolution is set for an issue, then jira consider it as resolved and set the resolved date.
  • If you have new requirements to complete, go only and in last creating new issue types, fields, screens if it's really necessary after evaluating all existing possible solutions.
  • Filed Contexts
    • In field contexts custom field can be assigned  to selected project and  issue types
    • You can set default values 
    • You can create multiple field contexts for different projects or issue types where you can use different default values and if its a list you can add different values as per needs.
    • You can't have multiple fields contexts for multiple issue types in same project
  • Before detecting any issue type, you must move existing issues under another issue type
  • If field is not appearing on issue , there could be following causes
    • Filed context not set
    • Issue is hidden in field configurations
    • Issue is not present on screen
    • On view issue, if field is empty it will not show
    • User selected the option custom field in his issue view screen and un selected the custom field.
    • Note that, there are no permissions exist in jira related to field visibility except few one like time logs, time estimates 
  • Only for text fields ,rendering can also be used in field configurations, for example in description field you want to use it as wiki style text

Please feel free to provide your feedback in comments section. I would be happy to answer all of your queries

About Author
Muhammad Ramzan  is a certified Atlassian Consultant having 10+ years of professional experience in the area of DevOps, Software Testing(Manual/Automation) and Atlassian Tools Administration