ACP-100 - Administering and Extending Jira

Exam Topic:
  • Compare and contrast the different hosting options of Jira.  
  • Demonstrate how to appropriately configure issue collectors.
  • Demonstrate how to appropriately use the features of the universal plug-in manager (UPM). 
Expected Questions%: (5-10% of exam)

Important Notes:
  • Jira provides 3 types of products
    • Cloud
    • Server
    • DataCenter
  • Universal Plugin Manager
    • By default UPM will show compatible apps in search 
    • Following are available settings in UOM
    • Audit log 
      • Shows how installed, removed or disabled an app
    • JIRA update check 
      • The Universal Plugin Manager can help you prepare for a JIRA update.
    • Settings 
      • Connect to the Atlassian Marketplace
      • Allow users to request add-ons
      • Email notifications
      • Automatically update Atlassian-selected add-ons
    • Enter safe mode
      • Allows to troubleshoot issues occurred with plugins.
Issue Collectors


Specify the name of the issue collector, as you want it to appear throughout the Jira user interface.


Specify a description for the issue collector. This description will appear adjacent to the name of your issue collector, throughout the Jira user interface.

Issue type

Select the type of issue that you want created in Jira when visitors to your website submit your issue collector's Jira feedback form.

Issue reporter

Specify the username that will be the default reporter of Jira issues created when visitors to your website submit your issue collector's Jira feedback form.

Match reporter?

Select either of the following:

·         Always use Issue Reporter — select this option to ensure that the default issue reporter you specify above will always be the reporter of issues created by submission of the Jira feedback form on your website.

·         Attempt to match submitter email address — select this option if you want the reporter of an issue created by submission of the Jira feedback form on your web site, to be a Jira user whose email address matches the email address specified in the email field of the Jira feedback form.

If the Jira user does not have the Create issues project permission in your Jira project, the default issue reporter you specify above will be used as the issue's reporter.

Collect browser info

Select this option to collect meta-information about your browser's statistics, which will be incorporated into issues created by submission of the Jira feedback form on your website.

Trigger text

Specify a short, brief phrase that will appear on the trigger tab on your website.

Trigger style

Choose the style in which the trigger tab will appear on your website. 'Custom' will not display a trigger, but will add additional javascript to the generated script, so you can create a custom trigger on your web page.


Choose from the options provided. Typically, your choice would reflect the type of issue being created (i.e. chosen above). You can choose:

·         A predefined template for your Jira feedback form — either 'Got Feedback?' or 'Raise a Bug'.

·         Custom to create a custom Jira feedback form, which allows you to specify your own wording on the dialog box, as well as add or remove other fields on the form, and change their positions on the form. 

·         Please note that if a field is required for the chosen issue type but that field has:

·         No specified a default value, the field will automatically appear on the form. This field's position can be changed on the form, although it cannot be removed.

·         A default value but the field is not added to the form, then the field's default value is used when an issue is created via the issue collector.

·         Not all fields of types of fields can be added to the form, since some fields cannot be displayed to anonymous users. The fields types that can be displayed are:

·         Standard Fields: Summary, Description, Components, AffectsVersion, Environment, Priority, Attachment

·         Custom Field Types: Date Time, Radio Buttons, Multi-Checkbox, Multi-Select, Number, Select List, URL field, Version Picker, Cascading Select, Project Picker, Single Version Picker, Text Field, Free Text Field


Type a message, which appears in the blue 'information' panel along the top of the dialog box.

Please feel free to provide your feedback in comments section. I would be happy to answer all of your queries

About Author
Muhammad Ramzan  is a certified Atlassian Consultant having 10+ years of professional experience in the area of DevOps, Software Testing(Manual/Automation) and Atlassian Tools Administration